Navigating the aisles of your local service station for a quick bite can often lead to the discovery of some convenient and tasty treats. However, for those with food allergies, this simple act can sometimes turn into a risky endeavour. In a recent development that’s particularly concerning for individuals with specific dietary restrictions, a popular snack has been pulled from shelves due to the presence of undeclared allergens.
Patties Food Group, a well-known name in the realm of ready-to-eat snacks, has issued a recall for its ‘On the Menu’ 184g roast chicken roll. This pre-packaged delight, commonly found in the quick grab sections of service stations and convenience stores across Australia, has been a go-to item for many on-the-move Australians.

The recall was initiated by Food Standards Australia New Zealand, the governing body responsible for food safety and regulation. The reason behind this urgent action is the discovery of undeclared peanut and crustacean allergens in the product. For those unaware, peanuts and crustaceans are among the most common and potentially life-threatening allergens. The presence of these allergens, if not clearly stated on the packaging, can lead to serious health risks for individuals with allergies or intolerances to these ingredients.
The recall notice issued is stark in its warning: ‘Any consumers who have a peanut and crustacean allergy or intolerance may have a reaction if the product is consumed.’ This is not a matter to be taken lightly, as allergic reactions can range from mild discomfort to severe anaphylaxis, a potentially fatal condition that requires immediate medical attention.
Customers who have purchased the ‘On the Menu’ roast chicken roll are being urged to exercise caution. If you or someone you know has a peanut or crustacean allergy and has bought this product, it’s crucial to avoid consumption. Instead, the product should be returned to the place of purchase for a full refund.
For those seeking more information or who may have concerns regarding the recall, Patties Food Group has provided a contact number: 1800 650 069. Their customer service team is expected to handle enquiries and provide guidance on the recall process.
Food safety is a shared responsibility, and incidents like this highlight the importance of clear labelling and consumer awareness, especially those with food allergies. Staying informed can help prevent health risks and ensure safer choices for everyone.
Have you ever encountered a similar issue with undeclared allergens in food products? What steps do you take to ensure food safety when shopping for pre-packaged items? Share your thoughts and experiences in the comments below.
Also read: Safety alert: Popular smartphone model recalled over fire hazard