[Janelle Ward]

I bought salt and pepper grinders in the last Boxing Day sales –Coles & Mason, a good name.
The pepper grinder packed it in last month and when I went to retrieve the receipt from my ‘impeccable’ filing system, I couldn’t find it anywhere.
I was upset – the grinders have a guarantee. I googled the parent company– it was in the UK – and sent a complaint plus a photo. I expected to hear nothing. Within days, I had received a response from the Australian distributor asking for my postal address – so they could send a replacement.
And a new set duly arrived.
I was, frankly, gobsmacked.
Sometimes it pays to give it a go. Have you had any similar experiences?

[Pacahawi]

About a year ago, I bought a BBQ chick from Coles, Wallsend, NSW.
When I opened the pack at home, I found a wing missing.
Next visit to Coles, I spoke to a staff member on the Information Desk, telling them the wing was missing and that I thought if it had dropped and could not be put in the bag, the chicken should have been sold with say, a $1 discount and a mention of the missing wing, and that it was wrong to sell a part chicken for a whole chicken price.
She spoke to her superior who said they would replace it.
I thought I would be getting a BBQ wing, but they gave me a whole BBQ chicken.
Wow! I wasn’t expecting that, but very thankful – and sooo impressed with their response!
Bless ’em! 🙂

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