Australia Post seems to be a business in transition. There is talk that five-day a week letter deliveries may be reduced due to changing customs, now the company is considering installing changerooms in some stores.
You heard correctly – changerooms.
This is to allow customers to try on their online purchases. In 2022, 9.4 million Australian households bought something online.
A new Community Hub concept store is set to open in Orange in NSW in July and will allow customers to try on their purchases at the time of collecting deliveries. It will also offer a variety of products from local sellers.
“We’re testing a whole lot of new concepts,” Australia Post parcel, post and e-commerce services executive general manager Gary Starr told the Herald Sun.
“For example, there’s a changeroom, so I can order online and have it delivered to that community hub post, try it on and if it’s great, you can take it home, if not, then I can hand it straight back over the counter and it goes back to the retailer and I can get my money back quicker.”
Local small businesses will also get a chance to showcase their products in the new hub.
In its 2023 online shopping report, Australia Post described the Community Hubs as a way to “meet the ever-evolving needs of modern e-commerce”.
What do you think of this move? How different are post offices from when you were a kid?
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