My thoughts are commented upon from a husband who only has a seniors healthcare card but whose wife was in an Agedcare home and subject to both centrelink and Agedcare including being means tested at $50.00 a day.
The Agedcare centrelink coordination is just broken.
The Hank Yongen phone answer time has never been anywhere what is actually happening in real real.
2 hours maybe sometimes but I have had 4 hours ,not irregularly.
Some staff are just fantastic but others have no power to do anything at all.
Misinformation is continual.
The easiest way is to just fing again and get a more experienced person.
How to fix.
The whole dept needs a complete Private sector review.
Management needs to be renewed.
Agedcare should be separated from centrelink in terms of the public face.
The financial advice section of Centrelink should remain untouched as they are fantastic as is their advice.
The new system of staff being able to callback customers is very goon
Cheers
