Australian libraries have long been cherished as sanctuaries of knowledge and quietude, where rows upon rows of books stand as testaments to human thought and creativity. But in recent times, these institutions have evolved into something far more dynamic than mere repositories of printed works. They have become vibrant community hubs, offering a plethora of services that extend well beyond the literary realm. This transformation is particularly evident in the way libraries across Australia are now serving as safe havens for vulnerable people, with some even hiring social workers to provide much-needed support.
Lizzie Flaherty, for instance, is not your typical library employee. She’s the first library social worker in South Australia, a role that underscores the changing landscape of public libraries. With over 1,700 public libraries dotting the Australian landscape, these spaces are increasingly becoming refuges where individuals can find not only books but also human connections, internet access, and a welcoming environment open to all.
Dr Jane Garner, an associate professor at Charles Sturt University, highlights the significance of this evolution, especially in light of the current cost-of-living crisis. Libraries are mirroring the challenges faced by the community at large, including poverty, mental health issues, addiction, and homelessness. As other services like government offices, post offices, and banks move online, libraries are stepping in to fill the void, offering face-to-face interaction and support that is becoming scarce elsewhere.
The pressure on library staff is mounting as they are increasingly expected to assist with a range of issues, from helping patrons fill out forms for Centrelink to aiding with banking passwords. This shift in responsibilities has led to a demand for better workplace support for library workers, many of whom have reported feeling unsafe due to incidents of violence, aggression, and other disturbing behaviours.
In response to these challenges, libraries are not only embracing digital transformation but are also redefining their roles as community centres. They stay open during extreme weather to offer shelter, host courses and events, and lend out an array of items from bakeware to board games, tools, and toys. The Salisbury Community Hub library in Adelaide’s north is a prime example, offering courses in mending clothes, spaces for the neurodiverse, and even hosting famous authors.
Lizzie Flaherty’s role as a social worker is emblematic of this new direction. She provides direct support to those in crisis and works with library staff to prepare them for interactions with vulnerable patrons. Her presence is a testament to the library’s commitment to serving as a community anchor, providing refuge and a sense of belonging without any cost or expectation of spending money.
The Australian Library and Information Association’s deputy CEO, Trish Hepworth, acknowledges the importance of libraries in society, especially in the wake of a post-Covid increase in violence in the public sector. With over 7,600 staff employed in libraries and library outlets across the country, and more than 8 million Australians holding library memberships, the role of these institutions is more critical than ever.
Social workers in libraries act as a bridge between library staff and those with high psychosocial needs, offering specialised support and training to staff. This innovative approach not only enhances the library experience for all patrons but also ensures that libraries remain inclusive spaces where everyone is welcome.
As libraries continue to adapt to the needs of their communities, they reaffirm their status as vital public spaces. They are the last bastions of public life where one can sit without the obligation to make a purchase, where support and community spirit are freely given, and where lives are transformed through the power of connection and care.
How do you think libraries can further serve their communities? Have you experienced any of these changes firsthand? Feel free to share your opinions and experiences in the comments section below. Your voice matters!
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